Refund policy

3. right of revocation

3.1 Customers who are consumers (cf . Clause 3, Sentence 1) generally have a statutory right of revocation upon conclusion of a distance contract (cf. Clause 2.3.1), which MDG informs about below in accordance with the statutory model. The exceptions to the right of revocation are regulated in Section 3.2. Section 3.3 contains a sample cancellation form.

- Cancellation policy -

Right of revocation

You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
In order to exercise your right of revocation, you must send us

MDG Naturfasern GmbH
Hünerbergweg 34
79539 Lörrach
Phone: 07621 161660
Fax: 07621 1616622
E-mail: info@animal-fibres.com

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you;
in no case will you be charged any fees because of this repayment.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

- End of the cancellation policy -